How To Become A Help Desk Technician
To become a help desk technician you first must complete a high school diploma or equivalent.
How to become a help desk technician. Help desk technician education requirements. Watch this entire course. How do i get a job as a help desk technician. A systems administrator is not going to be answering the phone as much as a help desk tech will be.
You must be patient with often upset customers and explain how to resolve their computer issues in a step by step manner that is understandable to a layperson. It certifications will prove that you have the skills to handle the job. As a help desk technician your responsibilities and duties include receiving technical support tickets phone calls or emails contacting the user or customer listening to their issue diagnosing the problem and walking them through the solution. After youve put in your time as a help desk technician and obtained some good entry level certifications you can likely expect to move on to a job as either a network administrator or systems administrator.
Though some jobs require a bachelors degree in computer science or a related field some help desk tech jobs only require an associate degree and on the job training. Education and career roadmap found the following related articles and links useful. Cbt nuggets trainer anthony sequeira discusses the first steps to take to become a desktop support professional. I like working on and fixing pcs.
5 great ways to become a help desk professional reader question. How to become a desktop support technician. Technicians interact with many different people throughout the course of a day and should be able to maintain a certain level of professionalism. To become a help desk technician and be successful in the field strong customer service skills are normally required.
How to become a help desk technician while a formal education may help you get the job a college degree is not necessary to become a help desk technician. The ability to communicate technical information to non technical customers can also be valuable skill for a help desk technician.
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